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Yes. Open My bookings with the email you used to book. Review your appointment, request a change or use its available cancellation action. Any charges or refunds are shown before you confirm. Changes need practitioner approval; your existing arrangement stays in place until the replacement is accepted.

Your booking shows the terms that apply to it. Under our scheduled-payment terms, cancel for free before the 24-hour deadline or while still awaiting confirmation. See Booking terms for late confirmation, rescheduling and earlier bookings.

Aruba Massage & Spa is part of Aruba Your Way. We bring private massage and spa treatments to villas, condos and hotel rooms throughout Aruba. Please provide your exact property details and check any permission needed for an outside therapist. The space must be suitable and accessible. Yoga and Pilates can be requested online for villas and condos; contact us about other locations. Your receipt or confirmation email tells you when your appointment is confirmed.

Massage and spa visits can confirm instantly when one therapist can complete the treatments one after another, with at least 24 hours’ notice, starting at or after 7 am and finishing by 6 pm Aruba time. The maximum is eight treatment hours, arranged in blocks of no more than four hours, with a one-hour break between complete treatments when needed. Multiple therapists, longer or out-of-hours visits, special arrangements and any booking containing yoga or Pilates need manual confirmation, normally within 24 hours of booking. Last-minute requests must be arranged directly and confirmed before service. Your receipt or email states whether the visit is confirmed or awaiting confirmation. The time picker shows preferred times, not an individual therapist’s availability; a selected time, price or saved card alone does not confirm an appointment. Instant confirmation does not assign a named provider. Existing appointments keep the status and terms you received; a later website change does not reconfirm an earlier request.

You save your card securely with Stripe during booking. Your bank may ask you to authenticate it. We do not charge your card or place an amount hold then.

For bookings with our scheduled-payment terms, we automatically collect the agreed total 24 hours before the confirmed appointment. While awaiting practitioner confirmation, no payment is collected and cancellation is free. If first confirmed within 24 hours of its start, payment is due and nonrefundable at confirmation. Earlier bookings keep their accepted terms.

Use My bookings to check payment status, complete any requested bank authentication or update your saved card. A failed payment does not automatically cancel your appointment; a saved card alone does not confirm it.

Prices are in US dollars and include 9% tax. Massage and spa prices are per guest; yoga and Pilates prices are per private class, for 1–4 or 5–10 participants. Optional rented mats and any agreed southern yoga or Pilates travel fee are additional. Massage and spa have no travel fee anywhere on Aruba. There are no other extra fees; an additional treatment or custom arrangement must be quoted and agreed in advance. Tax-inclusive prices are rounded down per service, class or mat before quantities are added: two $136 Foot & Scalp treatments cost $272, and two $163 Full Body massages cost $326. Review your selected quantities and total before submitting.

Spa therapists normally bring their tables, clean linens, towels, robes, products and equipment for the agreed treatment. You provide a suitable private space and access; we’ll confirm any treatment-specific facilities in advance. For yoga and Pilates, bring your own mats or arrange rentals. Instructors bring booked rentals, and Bali Retreat Aruba provides mats for staying guests. Please ask us about any special equipment before booking.

Yes, if there is enough space for two tables and two therapists are available. Multiple-therapist appointments need manual coordination and confirmation. You can also choose consecutive treatments with one therapist.